| Banking | IVRS | Phone banking IVRS integrated with CBS | Client is a public sector bank, a GoI undertaking. The implemented IVR integrates with their CBS to provide a caller authentication functionality over IVR. The IVR is complaint with the banking & payment gateway standard ISO 8353, which is mandatory to communicate with the CBS. IVR provides a PIN validation and balance playback service |
| Banking | IVRS | CSAT IVR integrated with Avaya | Client is a private sector bank. Our IVR platform is implemented as a multi-level survey collection mechanism for customer satisfaction / feedback calls. |
| BPO / ITeS | Call Center Platform | Call center platform integrated with in-house CRM | Client is a leading lifescience & Pharma BPO catering to global pharma majors. The system caters to inbound + outbound campaigns with client specific IVRS, agents, reporting. Integrates with inhouse CRM platform. |
| NBFC | Call Center Platform | Call center platform integrated with Avaya | Inbound + outbound end-to-end call center platform. Agents use Avaya phones to handle calls. Complete functionality - voice logger, barge-in, coaching, real time dashboard, channel monitor, etc |
| Healthcare | Call Center Platform | Call center platform with PBX integration | A patient communication center setup within the hospital premises to handle all calls made into the hospital. Caters to emergencies, enquiries, appointments, in-patient information. Helps increase call handling efficiencies.
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| Healthcare | IVRS | Emergency Communication & Response System | Hospitals have varied emergency codes for different emergencies which have specific response teams. ECRS helps in reducing the contact time to the response teams, thereby enabling faster responses to emergencies.
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| Healthcare | Call Center Platform | Ambulance Dispatch System
| Ambulance dispatch system enables callers to dial into the hospital and say their current location. The agents can find out which is the nearest ambulance and patches call with ambulance dispatcher and para-medic team to respond.
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Manufacturing
| IVRS
| Helpline IVRS with auto call routing
| Pan-India helpline with TFN, where incoming calls are routed to designated service centers based on their CLI which is pre-registered. For non-registered CLIs, calls are taken to agents, who map the caller to a service center on a CRM and subsequent calls can be routed automatically. Used for unmanned, efficient helpdesk operations.
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Software & Services
| IPPBX | IPPBX with SIP PRI
| Client is a UK based networking solutions provider with offices in US and India. India setup uses our Soft switch platform as an IPPBX with a SIP PRI trunk terminated, which is one of the 1st such implementations. Integration with Lync in the roadmap.
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Software & Services
| IVRS
| Employee communication IVR
| An un-manned, stand alone IVR system which allows dissemination of urgent information to authorized personnel over phone calls. Allows instant recording of messages from a phone and playback/broadcast to all or select employees.
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Pharma BPO
| Call Center Platform | Patient communications
| Renowned pharma services BPO, executes patient contact processes for pharma globals, wherein the patient helplines landing on various toll-free number are connected to agents for support and information. |