As a team we have built the following capabilities or skill sets over the period of time. The same has helped us deliver cutting edge solutions to our clients and exceed their expectations.
- Interface adapters between disparate proprietary platforms like Avaya, Cisco, Siemens, Nortel, etc.
- Intelligent IVRS based applications like conference bridges, call routers, emergency response systems, validating systems across any underlying telephony platform.
- Reporting engines for above mentioned platforms
- Voice logging & QA solutions for the platform
- Agent desktop and CTI pop-up applications for platforms like Genesys, Aspect, Avaya, Cisco.
- Installation, implementation and configuration with all possible telephony trunks – PRI, SIP, H.323, SS#7, STM & GSM.
- Dial-plan configuring and scripting.
- Complete Asterisk support and associated services.
- Complete Asterisk training.
- Integration with speech engines like Nuance for speech enabled IVR systems.
- Integration of video capabilities into Asterisk for IV&VR Systems.
- Custom built enterprise wide applications built on the CommTRACK platform.
- Call center process based applications which can be integrated with CommTEL platform for seamless call + data integration.
- Stand alone Java / VC++ / C / C++ applications.
- Web service (SOAP) based applications using AJAX, JS, PHP.
- Application design consultation.
- Performance tuning, query optimization and designing complex high performance database and queries.
- Support and services on MySQL, MS SQL and Oracle.
- Database design consultation.
- Develop applications and IVRS using Nuance Recognizer 9.0 & 10.0 as the ASR.
- Develop application using Nuance TTS.
- Develop associated grammar for speech enabled applications.
- Use Sphinx for building less complex ASR based applications.
- Design and develop VXML 2.0 based applications for dynamic IVR flows.
- Telco grade automated outbound dialer (OBD) or call blaster implementations .
- Multi-cast video conference based VAS for mobile phones or PCs.
- Designing, developing and deploying SDP applications for voice or text services.
- J2ME applications for CommTRACK based enterprise applications ideal for field based data capture / display.
- Video conference client for iOS based devices – iPhone, iPad.